a distinctive edge, with top-tier professionals
that are easily accessible and an extraordinary commitment to
achieving optimal results.
At RKW RESIDENTIAL we believe that success is best achieved with a People First Philosophy built on a framework of continual operational advancement in property management.
When you genuinely care about people, it shows.
Relationships and partnerships matter, and our approach
to property management is personal and professional.
This philosophy is embodied in our
FIVE ESSENTIAL TRUTHS.
WHEN YOU WIN.
WE GIVE BACK
Jay Massirman is an experienced real estate professional whose career spans nearly three decades. He is the founder and managing director of RKW RESIDENTIAL and President of the Rivergate Companies a multifaceted investment firm headquartered in Miami, Florida. Since 1984, Jay has been involved in the financing, sales, development, construction, and property management of over 100,000 multifamily units and several million feet of commercial projects. Prior to forming Rivergate |Massirman Group in 2007, Jay spent 20 years with CBRE, a global real estate service provider. As a Vice Chairman he was a perennial top producer and actively involved in the sale and financing of more than 400 transactions including over 76,000 multifamily units with an aggregate value in excess of $10 billion.
Robert White is Founder and Managing Director of RKW RESIDENTIAL and an experienced accounting and finance professional. In 2004 he co-founded KW Property Management, which offers property management, accounting services and consulting for real estate assets throughout Florida, New York and the Bahamas for over 80,000 units with the help of over 1,100 employees. Previously he was an accountant at Campos & Stratis, an international accounting firm specializing in litigation and insurance support, and at Berkowitz Dick Pollard & Brant, where he focused on accounting and auditing services. Robert received his Master of Science in Taxation and his Bachelor of Business Administration Degree from the University of Miami. He is a member of the American Institute of Certified Public Accountants and the Florida Institute of Certified Public Accountants.
Paul Kaplan, Founder and Managing Director of RKW RESIDENTIAL, is an accomplished accounting and finance professional. In 2004 he co-founded KW Property Management, which offers property management, accounting services and consulting for real estate assets throughout Florida, New York and the Bahamas for over 80,000 units with the help of over 1,100 employees. Prior to founding KW Property Management, he was with Berkowitz Dick Pollack & Brant as an auditor. He began his career with Arthur Anderson, the international accounting and consulting firm. Paul received his MBA from The University of Miami and his Bachelor of Business Administration from Tulane University. He is a member of the American Institute of Certified Public Accountants and the Florida Institute of Certified Public Accountants. He is also CAM licensed since 2004.
Marcie Williams is the President of RKW RESIDENTIAL and is the overall leader of all aspects of multifamily property management operations, new business development and strategy. Prior to joining RKW RESIDENTIAL she served as Senior Director of Real Estate at Greystar, where she was responsible for the operations and new business development in North and South Carolina and select assignments across the Southeast. Her portfolio included over 20,000 units from lease ups to renovations and repositions. She has over 20 years of multifamily experience from companies such as Summit Properties and Camden Property Trust. Marcie is active in the community and holds several professional designations including Certified Apartment Manager (CAM®), Certified Apartment Portfolio Supervisor (CAPS) and Certified Property Manager (CPM®). Marcie is an active member of the Greater Charlotte Apartment Association (GCAA) and is the recipient of several industry awards from GCAA, including Manager of the Year, Volunteer of the Year, Instructor of the Year and The Lex Marsh Award (Lifetime Achievement). She has a Bachelor of Arts degree from the University of North Carolina at Chapel Hill. Marcie is a member of IREM and ULI.
Johnny De La Espriella
Sr. Vice President - Operations
Johnny is the Sr. Vice President for RKW RESIDENTIAL. He brings over 14 years of diverse property management experience. Prior to joining the team, Johnny oversaw operations for a 1,500+ unit portfolio consisting of luxury high-rise and garden communities in South Florida with Camden Property Trust. He has a proven track record of exceeding performance and overseeing complicated projects, including the redevelopment of 2 high-rise properties. Johnny's experience also expands into condo and HOA management with KW Property Management & Consulting where he was responsible for 2,500+ units consisting of 13 properties. Johnny was instrumental in the startup and turnover of 3 new construction high-rises and 4 single family home owner associations.
He is an active member of the South East Florida Apartment association, and served on the Board of Directors from 2015 to 2016. He also chaired the Membership Committee in 2015 where he led the association to reach a record 100,000+ units in membership. Johnny holds a Bachelor's and Master's degree in Business Administration from Florida International University and a Community Association License in Florida.
Sr. Vice President - Georgia
Teresa DeVos is the Senior Vice President for RKW Residential's Georgia market, headquartered in Atlanta. She is responsible for the oversight and strategy of RKW's market expansion and property operations with a focus on asset profitability for each client. Teresa directs the execution of all property management programs and best practices while also serving as the lead for client relations in the market.
Teresa is a tenured real estate professional with a variety of experience across investment types, specializing in multifamily property operations as well as asset and portfolio investment management. Prior to joining RKW Residential she led the property operations efforts of Waypoint Real Estate Management's 12,500- unit portfolio of new development, conventional, student and senior communities. Previously, as SVP Portfolio Management at Carroll Organization she had direct responsibility for providing investment management oversight of the 20,000- unit conventional and value-add portfolio, including both property operations and asset management.
Teresa is a member of the Southeast Regional Advisory Council for Apartment Life and is an active supporter of several Atlanta based philanthropies. She earned a Bachelor of Arts degree in Political Science Pre-Law and a Master Business Administration from University of Central Florida.
Sr. Vice President - Florida
Joe Springsteen is the Senior Vice President for RKW Residential overseeing the Orlando and Tampa markets. Joe brings a comprehensive understanding of multifamily management with more than 17 years of industry experience, including operations and portfolio management roles on new construction lease ups and major renovation projects in the Tampa Bay, Orlando, Jacksonville and South Florida markets. Joe is responsible for the oversight and strategy of RKW's market expansion and property operations with a focus on asset profitability for each client.
Prior to RKW, Joe served as Vice President for Pinnacle overseeing 17,000 units across the state of Florida. Prior to Pinnacle, Springsteen was with Cortland as Director of Operations with responsibility for over 7,000 units across Florida. Prior to his real estate career, Springsteen was a corporate mergers and acquisitions attorney for General Mills in Minneapolis and the Sutherland firm in Atlanta. Joe is a dynamic, high-energy multifamily property management executive with a proven track record of overseeing significant portfolio growth while improving profitability and owner satisfaction.
Sr. Vice President of Marketing & Strategy
Joya Pavesi is the Sr. Vice President of Marketing & Strategy for RKW RESIDENTIAL. She is a dynamic and passionate marketer with more than 10 years of multi-family marketing experience. Prior to joining the team, Joya served as Senior Marketing Manager for Greystar over the Carolinas. She was responsible for the marketing of more than 30,000 stabilized units and 10,000 units in the new development pipeline. She also served as Regional Marketing Director for 10 years at Camden Property Trust, overseeing more than 12,000 units across North Carolina, Northern Virginia, Maryland and Washington, DC. During her tenure with Camden, Joya supported stabilized and new development communities in her region, including the lease up of multiple high rise communities in DC. Her specialties include marketing and brand strategy, customer experience and loyalty, interactive marketing, social media, and reputation management. She graduated Cum Laude from the University of North Carolina at Charlotte with a B.A. in Communications. She served on the Greater Charlotte Apartment Association Board of Directors and PR Committee from 2010 -2014 and graduated from the Leadership Lyceum program.
Sr. Vice President of Client Services
John Zalkin is Sr. Vice President of Client Services for RKW Residential, responsible for building key relationships and measuring the success of customer satisfaction at the executive level. He has two decades of South Florida real estate experience, working closely with major multifamily developers and operators to identify project sites, evaluate complex transactions, secure financing, assist with building design and oversee construction. Earlier in his career, John directed all property management functions for a vast portfolio of multifamily and commercial properties in Miami Beach, Fla. His significant real estate industry involvement includes serving as Chair of AIPAC Florida’s Real Estate Division and as a member of the National Multi Housing Council (NMHC) and Urban Land Institute (ULI).
Chief Operating Officer
Carlos Vilchez is the Chief Operating Officer of RKW Residential. He is directly responsible for developing and delivering technology-driven services and solutions for the Accounting, Human Resources, Business Support and IT areas of the business. He has over 20 years of business experience across multiple industries. Prior to joining RKW Residential, Carlos owned a consulting practice helping clients improve their Operations via improved processes and training of employees on existing technology. He was an auditor at PricewaterhouseCoopers, an international accounting firm for several years before he went on to serve as CFO for several companies throughout his career. Carlos earned his Bachelors and Master in Accounting degrees from Florida International University.
Regional Vice President
Denise Anderson is the Regional Vice President for RKW RESIDENTIAL. She is a CAM/CAPS accredited multi-site manager with proven success leading a portfolio of Value-add renovations, Class A+ lease ups and stabilized assets within the property management and multi-family industry. Passionate about achieving excellence in customer service, creating successful partnerships with clients and ultimately driving NOI, Denise brings over 20 years’ experience with her and has worked for companies such as; Riverstone Residential Group, Wood Partners and US Residential Group.
Denise has a BA in Psychology from Oregon State University and has lived in the Charlotte area for over eleven years. She enjoys traveling, hiking, reading and scuba diving in her spare time.
Regional Vice President
Michelle O’Brien is a Regional Vice President for RKW RESIDENTIAL responsible for overall property operations, execution of corporate strategy and business development. Michelle possesses more than 10 years of experience in the multifamily industry and has worked with senior, mixed income, affordable, mixed use and conventional housing communities.
Prior to joining RKW, Michelle worked as a Regional Director for WRH Realty Services. She was responsible for the overall Operations of a portfolio across North Carolina. Prior to her role as a Regional Director, Michelle was responsible for training and operational support for a portfolio of managers and their teams spanning across Tennessee, Atlanta and the Carolinas. Michelle began her career with Crosland executing the successful lease up of numerous senior and affordable properties. Michelle is an active member of the Greater Charlotte Apartment Association and serves on numerous committees.
Regional Vice President
Yanira Herrera is a Regional Vice President for RKW RESIDENTIAL overseeing operations for a portfolio of communities throughout Florida. She brings over 10 years of experience in the multifamily industry working with companies including Riverstone Residential & Bell Partners. Prior to joining RKW, Yanira was a Senior Manager for Monogram Residential Trust. Her experience spans from garden, mid-rise and high-rise communities, both stabilized and lease ups.
Director of Facilities
Cesar Rosas is the Director of Facilities of RKW RESIDENTIAL. Prior to joining the team, Cesar oversaw training and maintenance operations for a portfolio consisting of luxury high-rise and garden communities across the East Coast. He brings over 18 years of multifamily experience from companies such as Archstone Communities, Camden Property Trust and Mill Creek Residential, and has a proven track record of exceeding performance and overseeing complex projects, including lease-ups, repositions and turnover of new construction high-rise. Cesar holds a General Certificate of Engineering from the N.A.P.E Institute and is an active member and Proctor for the ESCO Institute and the National Swimming Pool Foundation.
Senior Regional Manager - Florida
Lizzette Herron is a Senior Regional Manager for RKW RESIDENTIAL overseeing operations in Orlando. She brings 24 years of leadership and customer service experience in the multifamily industry.
Prior to joining RKW, Lizzette started her career with Summit Properties, which merged with Camden Property Trust in 2005. Most recently, as District Manager for Camden, she oversaw communities in both the Orlando and Tampa markets. She managed repositions, stabilized and lease up communities in garden and mid-rise styles. For 13 years, she was the Secretary on the Board of the Hunter’s Creek Community Association.
Regional Manager - Florida
Clark Pritchett, Regional Manager for the Southeast Florida Division, joined RKW Residential in 2019. He brings over twelve years of experience in the multi-family industry. Prior to RWK Residential, Clark worked as a Regional Portfolio Manager overseeing nearly 2,000 units within the Bozzuto portfolio in Washington, D.C. Clark specializes in class-A mixed-use communities and played a key role in opening and completing the lease-up of five communities prior to relocating the SE Florida. As a General Manager, Clark led the lease up of The Apartments at CityCenter, a 458-unit mixed-use community which is part of a ten-acre development including luxury living space, office buildings, and high-end shopping. He also held the role of Assistant Property Manager for Senate Square and Park Place Van Dorn. During this time, Clark was honored with the Assistant Property Manager of the Year Award at the company’s annual management awards ceremony.
Clark's varied experience provides an in-depth background in operational components such as determining property and maintenance budgets, streamlining marketing initiatives, maintaining resident retention, and managing delinquency.
Regional Manager - Florida
Natalie Saldarriaga is a Regional Manager for RKW Residential overseeing operations for a portfolio of communities throughout Florida. Her strong background is built on a 23 year multifamily career spanning diverse property management experience. With a stable operational, financial and customer service background, Natalie ensures that policies and procedures are mirrored at the site level, fostering trusting relationships with clients, team members and vendors.
Prior to joining RKW Residential, Natalie’s experience expands into condominium management. She was a Regional Manager for Atlantic & Pacific Management, Castle Group, and Pinnacle.
Like RKW Residential’s Philosophy “When you genuinely care about people, it shows”, Natalie's passion for people serves as an aid to on-site personnel while overseeing operations in her portfolio. She empowers her on-site teams to excel in their jobs, and provide guidance, support and the resources necessary to make working at RKW Residential a memorable and positive experience. She believes that learning and development are lifelong endeavors. Natalie hold her CAM designation and is active in SEEFA.
Senior Regional Manager - Carolinas
Jennifer Ipock is a Senior Regional Manager for RKW RESIDENTIAL overseeing operations for a portfolio of communities throughout the Carolinas. She brings 16 years of experience in the multifamily industry working with companies including Easlan Management and Weinstein Properties. Prior to joining RKW, Jennifer was a Senior Manager for Greystar, acting as the onsite liaison for key institutional clients including JP Morgan and Passco. Her experience spans from garden to midrise communities, both stabilized and in lease up. Jennifer currently serves on the Programs and Operations Committee for the Greater Charlotte Apartment and is pursuing her CAPS designation.
Regional Manager – Carolinas
Stephanie Garris is a Regional Manager for RKW RESIDENTIAL overseeing operations for a portfolio of communities throughout the Carolinas. Highly skilled, she brings over 18 years of experience in the multifamily industry. Prior to joining RKW, Stephanie previously worked with Camden Property Trust. She has a proven track record of exceeding performance, building exceptional teams and superior leadership skills. Her passion and expertise range from mid-rise to garden style communities with vast knowledge in lease ups and repositions. Stephanie is an active member of the Greater Charlotte Apartment Association.
Regional Manager – Carolinas and Missouri
Bridget Liberti is a Regional Manager with RKW Residential overseeing operations for a portfolio of communities in both the Carolinas and Missouri. She brings 12 years of multifamily experience in operations, marketing, and training. Prior to working at RKW, Bridget gained experience working with companies like Bell Partners and Hawthorne Residential Partners, including a variety of assets such as Lease Ups, Garden Style, Midrise, Acquisitions and Renovations. She has the ability to be successful in both major and tertiary markets and has worked in both nationwide. Bridget graduated from North Carolina State University with a Bachelor’s degree in Public and Interpersonal Communication and from Gonzaga University with a Master’s in Leadership Communication. Bridget’s strengths lie in her passion for recruiting expert people and building exceptional teams.
Senior Regional Manager – North Carolina
John Demario is a Regional Manager for RKW RESIDENTIAL overseeing operations for a portfolio of communities throughout the Carolinas. He brings over 17 years of experience in the multifamily industry and has worked with senior, mixed income, affordable, LIHTC and conventional housing communities.
Prior to joining RKW, John was a Regional Director for WRH Realty where he provided guidance to a portfolio of managers and worked closely with asset managers to implement operational strategies and ensure financial performance. John has a proven track record of success and superior leadership skills. He earned a Bachelor of Arts in Political Science and has received many awards and certifications. John holds a Housing Credit Certified Professional accreditation and is a graduate of the Greater Charlotte Apartment Association’s Leadership Lyceum program.
Regional Manager - North Carolina
Susanne Herring is a Regional Manager for RKW Residential overseeing operations for a portfolio in North Carolina. Susanne graduated in 2008 from Virginia Tech with a degree in Property Management. She began her career in the multifamily industry straight out of college as a Leasing Consultant for Camden Property Trust in Charlotte, NC. During her time with Camden she worked at communities undergoing rehabs, lease ups, as well as stabilized communities which also included a promotion to Assistant Manager. Susanne was RKW’s first Property Manager in the Charlotte market in 2016 and was quickly promoted to dual-site Property Manager within her first year. Soon after, she received another promotion to manage a 473-unit garden style community which followed her most recent promotion to Regional Manager this year.
Susanne has a passion for the multifamily industry and has loved being a part of the RKW family for the past three years. She is from Virginia Beach, Virginia, has lived in Charlotte for over eleven years, and enjoys traveling home during the summer to soak up the sun and spend time with her family. Susanne’s major strengths include budgets and financials, leading by example, client and resident relations, and having fun through it all!
Regional Manager – North Carolina and Virgina
Jason Eaves is a Regional Manager for RKW RESIDENTIAL overseeing operations in various markets throughout North Carolina and Virginia. He brings 17 years of leadership experience in the multifamily industry working with companies including Riverstone Residential Group, Hawthorne Residential Partners, and Greystar. His experience includes A+ Lease-ups, Conventional Mid-Rise, and Garden Style Communities as well as Repositions/Renovations. Jason has previously held positions, which include Regional Marketing Director and Vice President of Education and Training, throughout his career.
Jason attended North Carolina State University, holds an Associates of Arts in Communication degree, and is a licensed NC Real Estate Broker. In 2013, he served a two year term on the Executive Committee as a Board of Director for the Triangle Apartment Association. In his spare time, he likes to read John Grisham novels, woodworking, and spending time with his family.
Regional Manager – North Carolina
Scott Cramton is a Regional Manager for RKW Residential overseeing a portfolio of communities in North Carolina. He brings over 23 years of experience in the multifamily industry. Prior to joining RKW in 2017, Scott worked for BH Management.
Before Scott’s promotion to Regional Manager, he spent the last 2 years with RKW working as a Property Manager on a luxury mid-rise lease-up property and as a multi-site Property Manager. He is a creative problem solver whose strengths include financials, attention to detail and team building. He is dedicated to creating a strong client relationship and delivering exceptional results.
Scott is originally from Saginaw, Michigan but has lived in Charlotte for the last 40 years. He holds his CAM designation and is a graduate of the Greater Charlotte Apartment Associations Lyceum Leadership Program.
John Duffy is the Controller for RKW RESIDENTIAL and is responsible for all aspects of corporate accounting and the direction of property accounting. He holds his CPA and brings 16 years of accounting experience working with some of the top leaders in the real estate development, construction and property management industries – both residential and commercial. Prior to joining RKW RESIDENTIAL, he was an audit manager specializing in real estate with Deloitte & Touche, the international accounting and consulting firm. John received his Bachelor of Science in Accounting from Stockton University. He is a member of the American Institute of Certified Public Accountants, New Jersey Society of Certified Public Accountants, Pennsylvania Institute of Certified Public Accountants and the Florida Institute of Certified Public Accountants.
Vice President of Human Resources
Miglide Garcon is the Vice President of Human Resources for RKW RESIDENTIAL, directing a company of 300+ team members. Miglide Garcon oversees human resources, payroll, and benefits. Prior to joining the team, Miglide served as the Director of Human Resources and Payroll for Jungle Island managing and leading 700+ team members for almost 9 years. Additionally, she is an HR consultant. Her specialties include Retirement Employee Relations, Labor Law Compliance, EEOC, AP/AR, Unemployment, Planning, Worker’s Compensation, Training, Tax Credit, Salary Survey, Recruiting, OSHA, HIPPA, HRIS, Litigation Investigation, and FMLA. In 2010, she received a Microsoft Certified Application Specialist (MCAS) accreditation and a certification in Project Management and SPHR from MDCC. Miglide graduated from Saint Thomas University with a B.A. in Computer Information System and her Master’s degree in Accounting. She also received her MBA in Human Resources Management from American Intercontinental University. She is currently pursuing her DHA at Capella University. Miglide is an active Member of SHRM and a Certified Public Notary. In her spare time, she participates in community outreach by feeding the homeless and coordinating toy drives for non-profit organizations.
Digital Marketing Manager
As Digital Marketing Manager, Sarah Randolph manages all digital platforms for RKW Residential. She is responsible for developing innovative strategies to ensure the success of clients business objectives, specifically focused on generating qualified leads for each community. Sarah’s expertise include SEO, SEM, Web Design Strategy, Content Strategy, Social Media and Digital Analytics.
Throughout her career, Sarah has crafted marketing programs for companies from a wide variety of industries that help build brand awareness and increase revenue. Before joining RKW, Sarah worked as a Digital Project Manager to build and manage a strategic online presence for companies around the US including TownSquare Interactive. Sarah received her B.A. in Communications from Towson University.
Cynthia is the Marketing Manager for RKW’s Florida portfolio of communities. She brings over eight years of experience in marketing and media strategy across a variety of industries, including real estate, home services and higher education. Prior to joining RKW, she designed and implemented digital marketing campaigns for over 50 home service companies throughout the U.S., Canada and Australia. She also served as a Special Projects Manager at Miami-based public relations firm Zakarin Martinez Public Relations, where she helped oversee local and national media strategy for some of South Florida’s top developers.
Cynthia is a Miami native and proud FIU Panther who graduated from Florida International University in 2008.
Jessica Baechtold is the Marketing Manager for RKW Residential overseeing a portfolio of garden-style and mid-rise communities in North Carolina, South Carolina, Tennessee and Missouri. She brings in over five years of experience in marketing and social media within the property management and retail industries. Jessica has a passion for the multifamily industry and has loved being a part of the RKW family for the past three years. Jessica’s specialties include marketing and brand strategy, social media, customer experience and loyalty. She received her B.S. in Family and Consumer Sciences with a minor in Entrepreneurship from Winthrop University in 2014. In her spare time, she can be found watching Alabama football, designing jewelry or traveling.
As one of RKW’s Marketing Mangers, Meredith oversees a portfolio of our communities across the Carolinas. Starting in the ad agency world, she brings over six years experience in managing client accounts across a variety of industries. Leading marketing initiatives in both the digital and traditional space, she’s focused on increasing brand impact and identifying strategic opportunities to drive growth.
A graduate from Appalachian State University, she’s a fan of being outdoors. When she’s not on her bike or walking her dog, Rivers, you can find her traveling and taste-testing new hot sauces with her husband.
Business Support Manager
Christine Stone is the Business Support Manager for RKW overseeing all Operations platforms. In this multi-faceted role, she is responsible for evaluating and improving operational policies and procedures across the entire portfolio. She was initially brought on board as the very first Leasing Consultant in the Carolinas region where she spent a year and a half on-site assisting with the stabilization and maintenance of nearly 300 units spanning three properties before transitioning to her current role. Prior to joining RKW, she spent four years with CWS Apartment Homes servicing over 700 units as a dual-site Leasing Consultant.